It service with Handyman
mobile data collection for it service
Handyman - the mobile solution for IT service
Every IT service provider who provides services on-site at the customer’s knows these problems: At the end of the month, the employees’ timesheets are not complete, and the services already provided cannot be billed. The on-site technician takes far too long to fix the problem on a printer because he lacks information about what his colleagues have done on previous jobs.
Companies that use Handyman no longer have these difficulties: thanks to the app, working time recording is seamless, complete and always up-to-date. The service history can be viewed at any time – right down to the checklists completed in the past.
Do you offer your customers innovative IT solutions? With Handyman, you are also fully in line with the trend in mobile business.
digital time recording
Working times are recorded completely and without errors
- Simple hours recording
- Time recording for teams / columns
- Seamless time recording with start / stop
- Overtime booking
- Approval of hours in the office
- Further processing for billing and payroll

Service History
Technician and dispatcher are always informed about the history of the current operation
- Complete history of the installations
- Available in the office and mobile
- Automatic update by new orders

Correct recording of the consumed material
Simple, error-free recording
- Scan function
- Recording of all material consumption
- Warehouse management
- Online check of the stock

Completion of the order directly at the customer
Acceptances, notifications of defects, technical agreements etc. are clearly recorded
- Capture customer signature on site
- Customizable reports
- Service report is immediately available to the office

Individually designed checklists and protocols
Complete documentation on site
- Flexible design
- Very simple editing
- Link to the device type or the individual plant

Photo documentation
Clear assignment of photos, no annoying sorting of photos from different cameras

digital time recording
Working times are recorded completely and without errors
- Simple hours recording
- Time recording for teams / columns
- Seamless time recording with start / stop
- Overtime booking
- Approval of hours in the office
- Further processing for billing and payroll

Management of the existing assets
Comprehensive, complete and always up-to-date data on the installed base
- Flexible structure tree with any number of levels
- Clear structure
- Available in the office and mobile

Service History
Technician and dispatcher are always informed about the history of the current operation
- Complete history of the installations
- Available in the office and mobile
- Automatic update by new orders

Maintenance planning
All necessary maintenance work is carried out and accounted for
- Simple creation of maintenance contracts
- Clear maintenance planning
- Planning of different maintenance operations per plant
- Automatic generation of the due maintenance orders

Seamless integration with your CAFM system
Standard integrations and individual connections to over 30 ERP, CRM and service management systems
Connection to various CAFM systems (Computer Added Facility Management System)
Deep integration up to the transfer of individual values from checklists possible.

Plant-specific checklists
Complete documentation on site
- Flexible design
- Very simple editing
- Link to the device type or the individual plant

our industry experience
IT service providers appreciate Handyman’s wide range of application options. Resource planning enables easy scheduling – especially for urgent troubleshooting jobs. The maintenance planner automatically generates the work orders for regularly recurring tasks. Especially in IT service, the checklist function is heavily used. This ensures that all settings are made and documented correctly. In IT consulting Handyman is often used for mobile time tracking / as a timesheet app.
Smaller IT system houses and self-employed people often use Handyman with enterprise resource planning systems such as Lexware mobile. Larger service providers often use Handyman with an interface to Navision / Microsoft Dynamics NAV as a mobile service app or with SAP Business One.
Satisfied customers About Handyman
"Handyman is used to record all orders, and this makes it easier for us to decide which service technician is suitable for the job, what equipment is needed, etc. This provides the basis for both the execution of orders and simplified invoicing."
Asgeir Giskegjerde, Leiter der Produktionssysteme bei Bravida
Download complete reference report free of charge
Contact request
T: +49 231 222 456 9-0
E: info@gsgroup.de