technical service
Mobile data acquisition for technical customer service
MOBILE DATA COLLECTION FOR TECHNICAL CUSTOMER SERVICE
Our customers use Handyman for a whole range of different technical support activities. The tasks range from the inspection of crane systems to the repair of printers and the maintenance of medical equipment.
As different as the tasks are, the challenges are usually similar:
- Invoices cannot be issued in a timely manner because the feedback from the technician is something missing or incomplete on their time.
- Additional services that are subject to a charge cannot be invoiced because they were not recorded separately (e.g. minor repairs carried out during maintenance).
- Evaluations of the operations carried out are difficult because the feedback from the technician is not available in digital form or is incomplete.
- There is a lack of complete service history for individual devices or customers.
- While a good IT solution has been implemented for parts of the service, there is no comprehensive support for the entire process, from the machine file to deployment planning to the mobile connection of the service technicians.
Handyman has helped hundreds of service organizations address these and similar challenges quickly, efficiently, and with high quality.
Photo documentation
Clear assignment of photos, no annoying sorting of photos from different cameras

digital time recording
Working times are recorded completely and without errors
- Simple hours recording
- Time recording for teams / columns
- Seamless time recording with start / stop
- Overtime booking
- Approval of hours in the office
- Further processing for billing and payroll

Management of the existing assets
Comprehensive, complete and always up-to-date data on the installed base
- Flexible structure tree with any number of levels
- Clear structure
- Available in the office and mobile

Service History
Technician and dispatcher are always informed about the history of the current operation
- Complete history of the installations
- Available in the office and mobile
- Automatic update by new orders

Maintenance planning
All necessary maintenance work is carried out and accounted for
- Simple creation of maintenance contracts
- Clear maintenance planning
- Planning of different maintenance operations per plant
- Automatic generation of the due maintenance orders

Seamless integration with your CAFM system
Standard integrations and individual connections to over 30 ERP, CRM and service management systems
Connection to various CAFM systems (Computer Added Facility Management System)
Deep integration up to the transfer of individual values from checklists possible.

Plant-specific checklists
Complete documentation on site
- Flexible design
- Very simple editing
- Link to the device type or the individual plant

Satisfied customers About Handyman
"Handyman is used to record all orders, and this makes it easier for us to decide which service technician is suitable for the job, what equipment is needed, etc. This provides the basis for both the execution of orders and simplified invoicing."
Asgeir Giskegjerde, Leiter der Produktionssysteme bei Bravida
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Contact request
T: +49 231 222 456 9-0
E: info@gsgroup.de